Disney Guest Assistance Card Changes Coming in October 2013

As a Disney Social Media Mom I received an email message explaining the changes coming to the Disney Guest Assistance program.  You can find more information about visiting Disney as a Guest with Disabilities – https://disneyland.disney.go.com/guest-services/guests-with-disabilities/

In our continued efforts to keep you in the loop of Disney experiences that touch families, we would like to share an upcoming change in the Guest Assistance Card.  Disney has an unwavering commitment to making our experiences accessible to all Guests.  After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on Oct. 9 to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until Oct. 9, we will continue to use Guest Assistance Cards. We look forward to sharing more information about the Disability Access Service Card as we get closer to implementation.

Frequently Asked Questions:

How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.

Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.

Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.

Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).

Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.

What should Guests do if they have concerns? 
Guests should contact Guest Relations to discuss their assistance needs.

About Dawn

Dawn is a social influencer and has been writing about her nerdy side since 2004. She enjoys writing about Entertainment, Travel, Disney, Star Wars and life with two little girls. Her advice is to keep on dreaming, do what you love and life will lead you a path to your happiness. Dawn also writes for 5 Minutes for Mom.

Comments

  1. It’s great having a “Disney Nerd” to turn too that can keep me in the loop.

  2. The Frequently Asked Questions are very helpful, adding your link to my post on the new program. Thanks so much for sharing.

    • Hi Jessica ~ Thank you for your comment. I am glad that the post was helpful to you. I don’t have direct experience with the Guest Assistance Card so the FAQ’s were helpful to me as well.

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